Refund & Cancellation Policy

1.1 Subscription-Based Courses (Starter, Professional, Elite Plans)

• Students may cancel their subscription at any time by contacting us via email or WhatsApp.
• Cancellations take effect at the end of the current billing cycle. No further charges will be applied after cancellation.
• Access to course materials continues until the end of the paid billing period.
• No cancellation fees are charged.

1.2 Free Courses (e.g., June 2026 AI Security Course)

• Free course enrolments can be cancelled at any time with no financial obligation.
• Students may simply stop accessing the course materials; no formal cancellation is required.

1.3 Corporate Training Contracts

• Corporate clients may cancel with 14 days' written notice before the next billing cycle.
• Early termination of fixed-term contracts is subject to the terms agreed upon in the individual corporate agreement.
• Any prepaid unused training credits will be refunded on a pro-rata basis.

2.1 Cooling-Off Period

• All new enrolments come with a 7-day cooling-off period from the date of first payment.
• During this period, students may request a full refund, no questions asked, provided that less than 25% of the course content has been accessed.

2.2 After the Cooling-Off Period

• Refund requests made after the 7-day cooling-off period will be assessed on a case-by-case basis.
• If less than 50% of the course content has been accessed, a pro-rata refund may be issued for the unused portion.
• If more than 50% of the course has been accessed, a refund will generally not be applicable, but the student may pause their enrolment for up to 60 days.

2.3 Exam Vouchers

• Exam vouchers included in the Elite plan are non-refundable once issued or redeemed.
• Unredeemed exam vouchers may be transferred to another student within the same organisation upon request.

2.4 Refund Processing

• Approved refunds will be processed within 7–14 business days via the original payment method.
• Students will receive email confirmation once the refund has been initiated.

Step 1 — Direct Communication

Contact us via email at [email protected] or WhatsApp at +27 62 095 1535 to describe the issue. We aim to acknowledge all complaints within 24 hours.

Step 2 — Internal Review

Our team will investigate the matter within 5 business days. We will review course access records, communication history, and any relevant documentation.

Step 3 — Resolution Offer

Based on the review, we will offer one or more of the following resolutions:

• Full or partial refund (in accordance with Section 2)
• Course credit or transfer to a different programme
• Extended access period at no additional charge
• Additional tutoring or support sessions
• Subscription downgrade or plan adjustment

Step 4 — Escalation

If the student remains unsatisfied with the resolution, the matter will be escalated to the Director (Hanno van Zyl) for final review and decision within 10 business days.

Step 5 — External Mediation

If the dispute cannot be resolved internally, both parties may agree to engage an independent mediator. The process will be governed by the laws of the Republic of South Africa.